Last updated September 2026
This explains when money is returned to you on OurDataGH.
If a data bundle order cannot be delivered for any reason, the full amount is returned to your wallet automatically. You do not need to contact us for this to happen, it is handled by our system as soon as the order is confirmed to have failed.
Money added to your wallet through Paystack or manual transfer is not refundable in cash once it reflects in your wallet balance, since it remains available to you at all times to spend on any service we offer.
Once a data bundle, AFA registration, or other service has been successfully delivered to the number provided, that order is treated as complete and is not eligible for a refund, since the value has already been received.
If you enter the wrong phone number and the order is delivered successfully to that number, we are unable to reverse or refund it, since the bundle has already been used on a real, active line. Please double check the number before confirming any order.
If you run a store on OurDataGH, commission already paid out to your wallet from a completed sale is not reversed, in line with the same rule that applies to any other successfully delivered order.
All refunds are credited back to your OurDataGH wallet balance, not paid out directly to your bank account or mobile money.
If you believe you were charged incorrectly and none of the above applies to your situation, reach out through our Contact us page.